Perceptions of university students about the quality of online education caused by the pandemic covid-19
Abstract
The global pandemic caused by the novel coronavirus COVID-19 has caused many changes in many areas of everyday life, including education and schooling. The transition from traditional education to online education happened very quickly with the objective of completing education programs, without considering the qualitative aspects needed by the students to access a quality education. The institution named Universidad Michoacana de San Nicolás de Hidalgo located in México, suspended traditional schooling in March 2020, opting for online schooling until January 2022. The objective of this investigation was to identify the perceptions and opinions of university students on the quality of online education and the changes caused by the pandemic in México. The subjects of this investigation were the students enrolled at the Faculty of Accounting and Administrative Sciences of the Universidad Michoacana de San Nicolás de Hidalgo, with a total of 3483 students. A total of 1625 questionnaires were filled out by the students electronically during the months of May and June of 2021. The results showed that 66.5% of students perceived the quality of the education offered online during the pandemic was very bad or very low. The students that identify themselves as members of indigenous communities were the highest proportion of students that perceived the quality of online education as being very low quality, with a 20.9% above average which was 16.8%. These students also had the least positive perception on how good or very good the quality of education was received, with a 7.8% below average which was 9.3%. This could be influenced by the devices and internet connection utilized by members of indigenous communities to access online education. It was found that 38.9% above average, which was 31.6%, of those who utilized their cellular devices to take their classes online suffered from very bad or bad connection to the internet. The care for children or elderly people was not a factor that had an impact on the perception of quality of the education received. The devices with which classes were attended and the quality of internet connectivity were relevant factors that were tied to the economic resources available to the students and their geographical location. The Universidad Michoacana de San Nicolás de Hidalgo should consider the physical conditions in which their students receive online education, as well as alternatives to revert the quality of online education received during the pandemic.
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