Investment in online programs: the case for the Maestría en Defensa del Contribuyente at the Universidad Michoacana de San Nicolás de Hidalgo in Mexico
Abstract
Master's in Taxpayer Defense is the first program at the Universidad Michoacana de San Nicolás de Hidalgo that is offered nationwide completely online managing the use of information technologies in an autonomous manner. The objective of this research was to analyze through students the performance of the program to evaluate its scope, identifying areas of opportunity and thus be able to implement measures and strategies for improvement in the program. Likewise, it was intended to show evidence of the advantages and benefits of this type of program so that later on others can be created under this modality as an alternative that requires a reduced investment. For information gathering, a survey of 50 questions on a scale of zero to 10 was applied to the 34 students of the first- and second-generation program through the Moodle platform and later the data was processed and analyzed through descriptive statistical measures. Among the main results, a high level of satisfaction with the online program was detected, mainly because it allows them to work, improve academically and update their skills, as well as because they can take their sessions from their work, home or any place that has a stable internet. As areas of opportunity, the need to implement actions was detected so that students could adapt and develop to a greater extent the skills needed to take advantage of the transfer of knowledge through this modality. We can conclude that the program has great opportunities for growth, has many strengths and the areas of opportunity detected are important tools to provide a higher quality program. It was detected that there are students who are not yet prepared for this educational system, but it is considered that the program provides them with tools that contribute to the development of such skills. Additionally, during these months of pandemic confinement, the program did not undergo any modifications or setbacks, except for administrative issues that are beyond the control of the program, which demonstrates some of the advantages and benefits of this type of program.
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