Instrument to evaluate the perception about of physical and virtual infrastructure in organizations: design and validation
Abstract
The physical and virtual infrastructure are important aspects to evaluate in organizations, since, if not, there could be deficiencies in operations, non-functional equipment and furniture, poor control of data and electronic resources, poor technological adaptability, to mention a few. Even more so, in an era of increasing remote work, technological dependence and demand for adequate conditions in the work area. The objective is to design and validate an instrument that collects information related to the perception of infrastructure in an organization, under a quantitative, cross-sectional, correlational, non-exploratory and descriptive approach. The methodology was: panel of experts validated the content; second, factor analysis validated the construct, using the KMO test (Kaiser Meyer Olkin) and Bartlett's sphericity; third, the reliability of the instrument was obtained with Cronbach's Alpha coefficient. The result, after applying the pilot test to 58 individuals was: KMO 0.738; Bartlett's sphericity 0.000; Cronbach's Alpha coefficient of 0.942 for the complete instrument. Finally, the findings and conclusions are the increase of four dimensions proposed by ISO to six, with their respective Cronbach's Alpha coefficient, called: information processors (0.882); cybersecurity and telecommunications (0.887); electronic devices, internet service and transportation (0.865); physical and virtual space (0.809); information exchange and storage (0.724); ergonomics and ventilation in the workspace (0.861). The main contribution is an instrument with scientific rigor, relevant for general use in the academic community and any productive sector.
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