Instrument to measure satisfaction of users based on the ISO 9001:2008 standard
Abstract
This paper is about the analysis the mode of degree "Portfolio teaching experiences" as tool that realizes the process by which the teacher has the possibility of becoming a researcher of their own practice while meeting with the objective of the Master in Teaching Development, reflect critically and integrate theoretical elements into their daily work; enabling innovation in their work, following step by step the methodology of action research teacher (teaching). And close to graduating from the second generation (2014 - 2016 - depth interviews and reviewing portfolios of teaching experience, students qualified under this system in the first generation (2016 2012) was used to finalize the study conducted ).
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References
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