Measurement of knowledge management at the public university at Mexico city
Abstract
This research was conducted with the aim of creating an eclectic model based on knowledge management not only to identify activities related to human capital, intellectual capital, relational capital and use of ICT, but also to help increase academic performance of university students. The methodology used was mixed, and a validated questionnaire was applied with a total of 997 students. The results obtained with this instrument were captured and analyzed to elaborate a multiple linear regression model with the ordinary least squares method. The results indicate that ICT is the variable that has the greatest positive impact on student performance, while congress activities, multimedia content and participation in study clubs have a negative impact. Therefore, it is concluded that the integration of ICT in knowledge management is important to generate motivation and creativity in future professionals, although this must be carefully planned to avoid a negative impact.
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